Client Pathways

"Client Pathways" is where you uncover the approach I use,  so we can work with intention and purpose  to create solutions which work for you.

I'm an individual seeking personal development
looking to learn 1:1
(Examples: solopreneurs, graduates, individual contributors, managers)
We are a group aspiring to strengthen our skills as a  collective
(Examples: upskilling  teams or a group of colleagues or friends/ family who want to learn together)

Methodology for Individuals:

You can choose to listen to the audio while simultaneously following the stages of the process below.

1. Initial Analysis Call

The aim of this call is to understand your "AS IS" state by uncovering  your challenges, the root cause of those challenges and how they show up. Next is to understand your "TO BE" state,  focusing on the behaviour change you want to make.

2. Create Tailored Proposal

After understanding your challenges and desired result, I will create a proposal of the learning solution  to help you overcome the discussed challenge/s.

4. The Learning Experience

Here is where I will teach you the core concept/s and  experience the real word application of the concept with hands on practice.

3. Clarification call

In this call we will address any questions you have and refine the approach where needed to ensure alignment.

Methodology for Groups:

Follow the stages of the process below.


1. Initial Analysis Call

The aim of this call is to understand your "AS IS" state by uncovering  your challenges, the root cause of those challenges and how they show up. Next is to understand your "TO BE" state,  focusing on the behaviour change you want to make.

Listen for more details:

2. Create Tailored Proposal

Here is where I consolidate the information gathered from our initial call and create a proposal of the tailored learning experience which will overcome the groups challenges.

4. Designing the learning experience/s:

Using my learner - centerd approach, I will start to design the immersive, learning experience/s ensuring that it is  meaningful, impactful and transferable so learners are able to apply the learning in their lives.

3. Clarification Call

In this call we will discuss my proposal, provide clarifications, make amendments to the proposal as needed and confirm our next steps.

5. Implement & Deliver the Experience


Rolling out the learning experience/s and executing on all plans.

6. Debrief & follow up call:

Our last step is where  we will exchange feedback. I will share my observations and insights from the learning experience and ask you to offer me feedback so I can continue to create value to my customers and develop my craft.

A final note…

I started my professional life being taught the motto, "go slow to go fast". What this means is that if you take the time to build a solid foundation to build on top of, it will save you a lot of time in the long run.
To take the time to understand my customers key challenges and the context of those challenges is the foundation which then propels us forward toward meaningful and impactful outcomes.

"I recall meeting you virtually through, as you'd normally expect, a soft skills training session. I was at a watershed point because I was moving into a challenging role and had to step up from an introvert to a high-functioning ambivert.
You have a natural pull that enables people to come out their shell and actively participate in a conversation. There was not a single question of yours that was met with a silent audience, and that says something, especially in the virtual world. You enable people to see the version of themselves they aspire to be. Once they've seen how powerful that is, there is no going back - this is a gift that you possess, and it is a rarity." - Professional Services, South Africa
“I attended the Creating Change training for professional services where I discovered some essential groups existed that would either hinder or help my current project where I was expected to implement some new technology tools to an audience that resisted change. After the training  I was delighted when Shabeena took the time to spend a very informative 1:1 where she helped me with some specific customer challenges. The challenge I had was the pool of developers were set in their ways and resisting the move to use the latest tools. I needed to know how to get their buy in and make them amenable to embracing the "new world"  After talking to Shabeena, I was able to get traction on the project.- Professional Services, UK
"Shabeena is a great coach and presenter. Her pattern of delivering the content (creating a friendly and open atmosphere, switching between presentations/flipboard, group work and open communication) as well as her personal style made this training an interesting, joyful and remarkable event. Her examples out of daily (work) life facilitated understanding and memorizing." - FC&A, Nordics